The customer may not always be right, but his/her perceptions are truly always their own. As such, yield to their perceptions and determine if you can within the framework of your business parameters, cordially, safely, legally, and ethically meet customers’ demands. Note the following story shared with me.
Mrs. Green’s dishwasher quit working so she called a repairman. Since she had to go to work the next day, she told him, “I’ll leave the key under the mat. Fix the dishwasher, leave the bill on the counter, and I’ll mail you the check. Oh, and by the way…don’t worry about my Doberman, he won’t bother you. But, whatever you do, do NOT talk to my parrot under ANY circumstances!” When the repairman arrived at Mrs. Green’s home the next day, he discovered the biggest and meanest looking Doberman he had ever seen. But, just as she had said, the dog simply laid upon the carpet, watching the repairman go about his business. However, the whole time as he worked the parrot harassed him with incessant cursing, yelling and name-calling. Finally the repairman could no longer contain himself and yelled, “Shut up, you stupid ugly bird!” The parrot replied, “Get him, Spike!”
Remember, in the above described case, the repairman already accepted the business and would soon be paid; the parrot was simply a minor inconvenience.
Deliver your service and meet customers’ demands with [thumbs up] style.